Simply Food reserves the right to modify or cancel any quote at any time, but will only do so after providing notice to the customer.
We have a minimum spend requirement of $1,000 on weekends.
For hot delivery, a minimum expenditure of $200 is required.
A deposit may be required to confirm the customer’s booking.
For larger orders and Functions, cancellation or an amendment to an order must be advised within 5 working days prior to the function. If a notice is not provided within 5 working days, the customer agrees that Simply Food may charge the customer up to 40% of the full amount of the original quote. If notice is not provided within 24 hours, the customer agrees that Simply Food may charge the customer up to the full amount of the original quote. Wherever possible, Simply Food will endeavour to accommodate late notices without incurring a cost to the customer.
Simply Food makes every effort to fulfil all orders from the menu and website, but accepts no responsibility if due to lack of availability, we are unable to source particular product(s). In the unlikely event that certain products may not be available, we will make every effort to replace with a similar item. If we are unable to fulfil a particular order due to limits of product availability, we will adjust your charge accordingly.
Simply Food adheres to all food and health safety regulations. Once delivered, Simply Food can accept no responsibility for any negligence or use that is not suitable and with regard to refrigeration or heating of foodstuffs.
All food that has been delivered must be consumed within two hours – Simply Food accepts NO responsibility for food that has been delivered and left out. All food delivered cold must be stored in refrigerated conditions until consumed.
Simply Food invoices the customer after the catering/ hire services have been supplied, the invoice must be paid within 14 days of the date of that invoice, unless otherwise agreed by Simply Food. If in the event that the collection of an overdue account is outsourced to a third-party debt Collection Company, the customer agrees that any fee/commission charged by that company will be added to the customers invoice and will become payable as part of the total outstanding debt.
The final invoice may not match the quote provided. This is due to some items, such as beverage consumption, hire damage (if any) and final staffing hours that will need to be calculated after your event (this quote is based on an estimate of staff hours - if applicable).
Items included as hire equipment, or any other plates or dishes used to serve or deliver remains the property of Simply Food (referred to as the Equipment). The customer agrees to take proper care of this Equipment and shall indemnify Simply Food against any damage, breakage, loss or loss from theft. Simply Food is not liable for any loss suffered by the customer or liability incurred by the customer as a result of damage or breakage to the Equipment. Please ensure all plates / platters are rinsed and ensure that they are ready for pick up the following day.
If the customer is not present for the return of Equipment to Simply Food, they shall not be entitled to dispute the condition and quantity of the returned Equipment. Where the equipment is left at a venue and Simply Food collects the Equipment either the next day, or later, the responsibility and liability of damage, breakage or loss remains with the customer.
The customer shall not have any right of rejection of the catering supplied. In the event of any dispute, including disputes regarding quality or delivery delay, the customer must accept and pay for the catering and later settle any claim with Simply Food. Simply Food shall not be liable for any default due to any act of God, war, terrorism, strike, lock-out, lock-down, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.
By accepting Simply Food’s quote either verbally, or by return email, means you agree to be bound by Simply Food’s Terms and Conditions of Trade.